Refund and Return Policy
We strive to ensure the stock levels are 100% accurate, however this may not always be possible. Should it happen that any product is out of stock, we will either offer you an equivalent product, notify you how long it will take for new stock to arrive, or provide you with a full refund within 30 days.
If on receiving your order you are not satisfied with your purchase, depending on the circumstance and date of the purchase, please let our customer service team know (email@example.com) and we will either replace, refund or repair the item, provided the item is in its original condition (not been used) and original packaging. Although seldom charged, we reserve the right to charge a 10% administration fee for returned orders should the returns process incur significant administration expenses.
Cancelled orders on the e-commerce facility will be refunded after deduction of a 10% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider's standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.
Any complaints regarding the standard and quality of the product or products bought by the user through the e-commerce facility should be directed to our customer service via email: firstname.lastname@example.org
Returns Policy - Consumables
This pertains to everything listed under our food categories i.e. Food & Drink. Should you order a perishable item and have changed your mind, you will not be able to return the item. While we do our best to provide as much information on a product and only list quality products, we are not able to refund or exchange items due to public and food safety regulations. If, however, your perishables have arrived damaged or expired we will replace or refund when we or the supplier are at fault, according to our Refund Policy.
Support for repairs within warranty or general repairs may vary according to the availability of support from local agents. We will deal with each case individually.